PRIVACY POLICY

Last Updated: 2026

1. Introduction

Qnexus Business Services (“QNEXUS”, “we”, “us”, or “our”) is a privately operated virtual administrative and business support consultancy registered in Ontario, Canada.

We provide services globally through a structured internal system involving:

  • Clients
  • Employees / contractors
  • Platform managers and administrators

We comply with applicable privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

2. Our Operational Model

QNEXUS operates as:

  • A direct service provider to clients
  • A managed internal workforce system where:
    • Employees/contractors are assigned tasks
    • Access to client data is controlled and limited
    • All personnel operate under confidentiality obligations

We do not operate as an open freelance marketplace.

3. Information We Collect

3.1 Client Information

  • Name, email, phone number
  • Business details
  • Payment and billing information
  • Task-related materials (documents, credentials, instructions)

3.2 Employee / Contractor Information

  • Name, contact details
  • Identification (if required)
  • Payment details
  • Work activity and performance data

3.3 Platform & Usage Data

  • Login activity
  • IP address and device data
  • Task interactions and system logs

4. Purpose of Data Processing

For Clients:

  • Deliver requested services
  • Assign and manage tasks internally
  • Communicate and provide support
  • Process payments

For Employees/Contractors:

  • Assign tasks
  • Monitor performance and quality
  • Process compensation (e.g., bi-monthly payments)
  • Maintain operational security

5. Client Consent & Data Authorization

By submitting tasks or using our services, clients:

  • Consent to QNEXUS storing and processing their data
  • Acknowledge that data may be accessed by authorized personnel assigned to tasks
  • Confirm they have legal authority to share all provided data

6. Controlled Data Access

Client data is:

  • Accessed only by authorized personnel assigned to specific tasks
  • Restricted using role-based permissions (employees, managers, admins)
  • Logged and monitored for security

7. Confidentiality Obligations (Employees & Contractors)

All personnel must:

  • Maintain strict confidentiality of:
    • Client data
    • Task details
    • Communications
  • Use data solely for assigned duties
  • Not copy, retain, or disclose information

Violations may result in:

  • Immediate termination
  • Legal action
  • Financial liability

8. Data Sharing

We may share data only with:

  • Payment processors
  • Secure infrastructure providers
  • Legal authorities where required

All third parties must maintain equivalent data protection standards.

9. International Data Transfers

As we serve global clients and operate distributed teams:

  • Data may be processed outside Canada
  • Safeguards are applied consistent with international standards

10. Data Retention

We retain data:

  • During active service engagements
  • As required for accounting/legal compliance
  • For internal audit and quality control

Data is deleted or anonymized when no longer necessary.

11. Security Measures

We implement:

  • Encryption (SSL/TLS)
  • Access controls (role-based)
  • Internal monitoring systems
  • Secure storage environments

12. Your Rights

Users may:

  • Request access to their data
  • Request corrections
  • Withdraw consent (subject to service limitations)
  • Request deletion where legally permissible

13. Cookies

We use cookies for functionality and analytics.

14. Service Scope Disclaimer

QNEXUS provides non-regulated administrative services only and does not offer legal, financial, or licensed professional advice.

15. Updates

We may update this Policy periodically.

Find our terms of service here.

16. Contact

Email: support@qnexusbs.com

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